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What is HandiFox™ Sales? |
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What is HandiFox™ Inventory? |
3.
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What additional software is needed to connect PDA to PC with HandiFox™ installed? |
4.
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Does installation require any special conditions or preparations? |
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General |
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Installation |
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Upgrades |
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What is an upgrade? |
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On what conditions are upgrades provided? |
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Where do I get the upgrade? |
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Backups |
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How to backup HandiFox™ data? |
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Licensing |
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What is the trial period? |
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How do I apply the license? |
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How can I check the license information? |
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How can I use more handheld devices than defined in the license? |
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Scanner |
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How can I scan barcodes with an Android device? |
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Support |
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After applying customer credit to an invoice, the invoice does not seem to have updated in HandiFox™. |
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Who do I contact if I have difficulties or more questions? |
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General |
HandiFox™ Sales allows your sales team:
It can print reports for these transactions in the field.
HandiFox™ Sales also includes all of the functions of HandiFox™ inventory as well as barcoding, receiving POs, and inventory counting functions of HandiFox™ Inventory.
HandiFox™ can operate in Single Location and Multi-Location modes.
Handheld computer can be synchronized with QuickBooks® through wireless Internet links or by direct connection to the QuickBooks® computer.
HandiFox™ Inventory Management System extends your QuickBooks® Pro, Premier, Canada, Enterprise or Accountant packages to your warehouse, receiving dock, or cycle counts.
HandiFox™ Inventory allows:
It can print reports for these transactions in the field.
HandiFox™ Inventory can operate in Single Location and Multi-Location modes.
Handheld computer can be synchronized with QuickBooks® through wireless Internet links or by direct connection to the QuickBooks® computer.
HandiFox™ consists of three main components:
1) HandiFox™ application on a handheld computer (PDA device). This application allows the user to:
2) Desktop module. It consists of:
3) QuickBooks® Integrated Module. In QuickBooks®, it is accessed by selecting HandiFox™ under the File menu. It consists of the following windows:
For Multi-Location and Single Location Mode:
For Multi-Location Mode:
HandiFox™ can operate under Windows Mobile and Android operating systems. Please refer to System Requirements for the recommended device models and OS versions.
Yes. You can use Windows Mobile and Android devices at the same time. For example, you can have 2 WM devices and 1 Android device, or any other numbers – it will not matter for HandiFox™, your data will still be synchronized correctly across all of your devices and QuickBooks®.
You can always view the most up-to-date version of the requirements on the System Requirements page.
All Quick Books versions currently supported by HandiFox™ are listed on the System Requirements page.
No. HandiFox™ takes all lists and transaction data from QuickBooks®, so it can't operate without integration with QuickBooks®.
For a Windows Mobile handheld you will need Active Sync or Windows Mobile Device Center. No additional software is needed for Android devices. Find more details on the System Requirements page.
These easy preparations will save you a lot of time during the process:
HandiFox™ supports only items of type Inventory Part, Inventory Assembly and Service, as well as Other Charge items with fixed amount. Items of other types (Non-inventory Part) are not loaded to HandiFox™.
Integration of HandiFox™ with QuickBooks® is performed during installation of HandiFox™. No additional actions are needed from the user.
QuickBooks® company file (.QBW), which HandiFox™ integrates with, is selected during installation of HandiFox™. HandiFox™ should be uninstalled and reinstalled in order to change .QBW file - all HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost in this case.
There are three ways handhelds can connect to the computer where HandiFox™ is installed:
If you are going to synchronize over Internet using a data plan on your handheld, you will also need to forward port 2439 from the PC with HandiFox™ to outside of your local network. Ask your system administrator to do it, or see the documentation for you router. It is also highly preferable to have a static IP address (one that doesn't change on every new connection to your provider). If your IP address is dynamic, you will have to enter the new IP in the Server Address field every time it changes. In this case you can request a static IP from your Internet service provider. The other option is to use dynamic DNS services, such as
HandiFox™ Export/Import feature allows importing barcodes for the items from the file created in Microsoft Excel. For more information see HandiFox™ User Manual.
No, at this time HandiFox™ does not handle multicurrency.
Theoretically HandiFox™ could handle any number, but you may face performance issues if you have noticeably more than 20000 items.
No, this may lead to data inconsistency.
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Installation |
Yes, you can always contact the support service and receive assistance with installation at the time comfortable for you.
Download the installation software and run the EXE file on the PC with QuickBooks® installed. Follow the instructions on the screen and in the Installation Guide. You should be registered on http://www.handifox.com/ to be able to download the HandiFox™ install and Installation Guide.
It's recommended to open QuickBooks® company file that you are going to use with HandiFox™ in a Single-User Mode and then close QuickBooks® before installing HandiFox™. HandiFox™ will install if QuickBooks® is opened, but the HandiFox™ menu will not appear in QuickBooks® until it is closed and reopened. If you use QuickBooks® 2011 it is required to reboot your PC after installation is completed.
The "Application Certificate" window is shown in QuickBooks® when a QuickBooks® company file (.QBW) is opened after HandiFox™ is installed. You can select when HandiFox™ can connect to QuickBooks® (whenever the QuickBooks® company file is open, always etc.)
For HandiFox™ to work correctly you should choose the last option “Yes, always; allow access even if QuickBooks® is not running”, and also mark the checkbox “Allow this application to access personal data…” Handifox™ never uses such data, but it has to have access to it in order to interact with QuickBooks® correctly.
You can change the HandiFox™ permissions later if needed.
Please refer to installation Guide for more information about connection options.
There are two ways to install HandiFox™ on the handheld device:
There are two options you can follow to install HandiFox™ on your Android device:
When the HandiFox™ application is uninstalled from the handheld device, then data that was created on the handheld since the last synchronization is lost.
When the HandiFox™ application is uninstalled on the desktop, then all HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost. To save the HandiFox™ data use the Export/Import feature.
All HandiFox™ specific data (e.g. handheld users, barcodes, registered handheld devices) is lost while HandiFox™ is uninstalled. To save the data the HandiFox™ Export/Import feature is used. It is available under the File->HandiFox™ menu in QuickBooks®.
The HandiFox™ Export/Import feature allows exporting and importing of
Export operation creates files on the user's hard drive. After uninstalling the HandiFox™ application, these files are not deleted.
So the user can export all the necessary information to files before uninstalling HandiFox™ and import it into the system after the HandiFox™ is installed.
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Upgrades |
An upgrade is an enhancement to an existing installation of HandiFox™, that modifies it to a higher version. Upgrades usually include improved features and bug fixes.
You must have a current support package in order to receive upgrades.
The link to the upgrade should be emailed to you together with the upgrading instructions. If you know the update is out, but you haven't received the link, you can always request it from the support service.
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Backups |
It is strongly advised to make regular backup copies, at least weekly, of your QuickBooks® company file and your HandiFox™ database file. You may backup QuickBooks® by going to File/Save Copy or Backup and select Backup copy. Select the folder for saving the backup file. You may backup the HandiFox™ database by going to the Program Files/Tecom Group/HandiFox™/Database folder and copying the conso.db and conso.log files onto a CD, flash drive, external hard drive, or other device.
Besides, the HandiFox™ consolidated database is backed up automatically every day at 12:00 AM if the PC is switched on at this time. You can change the time for the automatic database backup at the HandiFox™ Settings window in the QuickBooks® Integrated module. The HandiFox™ database backup copies for the last seven days are located at the Program Files/TecomGroup/HandiFox™/db_backup folder.
The remote database on the handheld is backed up every day at 3:00 AM if the HandiFox™ handheld application is running. In case of the database corruption the backup can be used for the data recovery.
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Licensing |
After installation HandiFox™ is run in the trial mode. You can run all features of HandiFox™ Sales version for 30 days, but number of handheld devices that can synchronize is limited to one for HandiFox™ Single Location mode and two for Multi-Location mode. When the trial period expires, you cannot synchronize the handheld anymore.
Right click on the HandiFox™ icon in the system tray, select Register and browse to the HandiFox™ license file (.dat) in the appeared window. After the file is selected, the license is applied.
Right click on the HandiFox™ icon in the system tray, select About. You license information is shown:
Request a new license from TECOM Group. When you get the new license, apply it to the system. No data is affected by this action.
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Scanner |
There are two ways to scan barcodes on Android devices. The first one involves using a Bluetooth barcode scanner which connects to the handheld via Bluetooth. As an alternative to this, HandiFox™ also supports scanning with device’s built-in camera. Refer to the System Requirements for the list of recommended scanner models.
It's not recommended to assign the scanner to buttons, for which a function is already assigned in Windows Mobile. To edit functions assigned to buttons, choose Settings under Start menu. In Personal tab select Buttons. Opened screen Program Buttons tab contains the list of buttons and assigned functions. For the button, which you plan to assign the scanner to, select function "None".
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Support |
It is not recommended to use a customer credit as payment in QuickBooks. Because of the way QuickBooks SDK works, HandiFox™ has no way to track when user applies Credit Memo directly to invoice. Workaround: Edit the invoice (e.g. enter a comment), then HandiFox™ application will download the invoice as paid.
You can contact our support service by e-mail, phone, Yahoo Messenger, or by submitting support request form on our website. For complete contact information please refer to HandiFox™ Support Center.