Tevan Enterprises Ltd. is a wholesale candy and confectionary distributor on Vancouver Island, Canada’s lovely West Coast. They provide candy, snacks and beverages to grocery store chains and independent grocers, gas stations, ski hills, airports, campgrounds, schools and universities.
We got to talk with Jessica Schlager, owner at Tevan Enterprises Ltd., and ask her about the specifics of inventory processes in their business.
Q: How did you manage your inventory and sales before HandiFox?
A: Prior to implementing HandiFox, all our sales done in the field were done using a manual, paper-based process. Additionally, our warehouse operations were disconnected from the main office, meaning everything (receiving of inventory, picking and packing orders) had to be manually entered in our accounting software after the fact.
Q: What was most important to you when evaluating your options?
A: We were looking for a system that could be used while offline, as internet coverage can be spotty in some of our sales areas. We also needed something that could be used by office staff, sales staff and warehouse staff with equal ease. A system that connected seamlessly with our accounting software (QuickBooks) was critical.
Q: Why did you choose HandiFox?
A: HandiFox met almost all our needs with respect to functionality. In addition, it was very affordable for a small distributor like us. I liked the one-time licensing fee, and the cost for yearly support was much less than its competitors. I also really liked the personal service that the company gives us – my questions are always addressed very quickly, and the tech support staff is incredibly knowledgeable.
Q: How long have you been working with HandiFox?
A: Approximately one year. We started interviewing the company in early 2018 and purchased our first two licenses in March 2018.
Q: Did you meet any difficulties in working with our software?
A: There are always growing pains when learning a new software system, but any and all questions have been answered quickly and thoroughly. We have also made suggestions for added functionality that have been added into newer releases of the software, so I know that we are really being listened to.
Q: Who uses the product? Which features do you use most?
A: Our company has 8 employees, and everyone uses the system. Our Sales/Delivery staff use the system to do field sales and invoice on the road. The accounting staff uses the QuickBooks desktop interface daily, and the warehouse staff uses the program to receive product, as well as pick and pack orders.
Implementing HandiFox has really increased workplace efficiency for us. Some examples of this include: