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When Liftech Ltd., Grand Cayman’s premier source for forklifts and material handling equipment, outgrew its manual tracking systems, it turned to HandiFox to bring structure and accuracy to its operations. What began in 2017 as a way to barcode and monitor warehouse inventory has since evolved into a key pillar of the company’s growth, saving time, improving accuracy, and enabling smooth coordination between warehouse, field, and finance teams.
Company Background
Founded over 15 years ago by Dale Malyk, Liftech Ltd. has earned a reputation in the Cayman Islands for dependable forklift sales, repairs, and service across leading brands like Bobcat, Crown, and Taylor. The company also offers 24-hour maintenance programs backed by detailed inspections and reports.
Now employing 16 people, Liftech continues to provide reliable equipment and exceptional service across the island, supported by processes that are stronger and more data-driven than ever before.
The Challenge: Gaining Control Over Inventory
As Liftech’s operations expanded, tracking a high volume of parts manually became increasingly difficult. With items constantly entering and leaving the warehouse, it was easy to lose visibility and make costly errors. Duplicate entries, missing invoices, and unbilled parts were eroding both efficiency and profit margins.
The team had already tried internal manual systems but found them unreliable. They needed software that was easy to learn, worked with QuickBooks, and could generate barcodes to identify every item accurately.
Online research led them to HandiFox—a solution that met all those needs while offering competitive pricing, excellent support, and a straightforward onboarding process.
The Solution: From Manual Chaos to Streamlined Control
Implementing HandiFox was a quick win. Within days, the warehouse team was generating barcodes, scanning items, and reconciling stock movements in real time. The difference was immediate.
HandiFox made it easy to spot discrepancies and prevent items from leaving the warehouse without proper billing. In fact, within the first few months, the team discovered several such issues, recovering revenue that would have otherwise been lost.
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Growth and Operational Evolution
Since 2019, Liftech has expanded both its workforce and the range of tasks it manages. In 2020, the company moved into a new facility to accommodate growing service demands and inventory. “HandiFox has been instrumental in facilitating this growth by streamlining key operations”, says Margilyn, Shop Clerk at Liftech Ltd.
Today, the software’s integration of sales and invoicing with Liftech’s QuickBooks Desktop provides management with a clear, comprehensive view of work in progress, completed jobs, and pending tasks. This visibility helps optimize scheduling, workload balancing, and customer communication.
Results: Accuracy, Efficiency, and Agility
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Over the years, Liftech has seen measurable gains in both productivity and accuracy. HandiFox has helped:
- Save time by automating repetitive inventory and invoicing tasks.
- Reduce manual errors and missed billings.
- Improve inventory accuracy across all operations.
- Strengthen coordination between warehouse and field teams.
These improvements proved especially valuable during high-demand periods.
Strategic Outlook
Liftech continues to look ahead. The company plans to expand its market reach, introduce new product lines, and enhance its digital presence to stay connected with customers.
HandiFox remains a cornerstone of that growth plan, central to improving real-time stock visibility and maintaining control as operations evolve. “HandiFox is integral to our long-term strategy, particularly in improving real-time inventory management and supporting expansion”, says Margilyn Lagata.
The team is also evaluating a transition to QuickBooks Online, confident that HandiFox will continue to deliver the same reliability and integration across platforms.
Advice for Growing Businesses
Liftech encourages other service-oriented companies to invest in the right systems early.
After eight years of partnership, Liftech Ltd. continues to demonstrate how reliable tools and responsive support can transform operations, prevent costly errors, and lay the foundation for sustainable growth. Get automated with HandiFox - take a trial or request a demo, and get up to 40% off until November, 30.
