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When Tessa Stones launched its U.S. operations in September 2023, it quickly realized that manual inventory tracking and basic QuickBooks entries couldn’t keep up with the precision required for managing quartz, marble, and granite slabs. By adopting HandiFox with seamless QuickBooks Online integration, the company transformed its operations in just weeks, gaining barcode-enabled tracking by lot and slab number, faster invoicing, and real-time visibility that eliminated duplicate records and costly errors.
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Company Background
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Tessa Stones launched its U.S. subsidiary in September 2023 as part of a multinational parent company based in India with over a decade of experience in the natural stone industry. The company imports, stocks, and distributes premium quartz, marble, and granite slabs to customers across the United States.
With roughly 80 SKUs in inventory, each slab must be carefully tracked by lot and slab numbers, making accuracy and traceability essential for both operations and customer trust.
Challenge: Manual Systems Causing Errors and Inefficiency
Before adopting HandiFox, Tessa Stones relied on QuickBooks Online alone to manage its inventory. While suitable for accounting, QuickBooks wasn’t built to handle the level of detail required for stone slab tracking. Inventory was often updated manually, which led to:
- Duplicate records
- Mistakes in lot/slab entries
- Slower invoicing
- No real-time visibility into available stock
As a growing company entering the U.S. market, Tessa Stones needed an inventory solution that could:
- Track slabs accurately with lot and slab numbers
- Eliminate duplicate entries
- Generate invoices quickly and accurately
- Integrate with QuickBooks Online for financial alignment
- Provide barcode scanning capabilities for fast, error-free workflows
Solution: HandiFox + QuickBooks Online
After evaluating several inventory apps, Tessa Stones found most couldn’t handle their unique needs around slab tracking and lot management.
HandiFox was the standout choice because it:
- Works directly with QuickBooks Online, aligning purchase and sales costs on the same page.
- Supports barcode scanning, making it easy to track slabs by lot and slab numbers.
- Reduces manual entry errors and prevents duplicates.
- Offers a mobile app that empowers the sales team in the field and at the warehouse.
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Transition: Fast and Smooth Rollout
The switch to HandiFox was completed in just 2–3 weeks. Setup was straightforward, and the staff adapted quickly thanks to the user-friendly interface and seamless QuickBooks integration.
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Impact on Daily Operations
Sales Team on Mobile
The sales team now uses the HandiFox mobile app to:
- Scan slab barcodes for instant identification
- Check live inventory availability
- Create invoices directly from lot and slab numbers
Efficiency Gains
The most impactful features for Tessa Stones include:
- Barcode scanning tied to lot/slab numbers → faster processing, fewer mistakes.
- QuickBooks Online integration → real-time financial accuracy, with purchase and sales costs aligned.
These improvements have not only streamlined workflows but also created confidence in their data accuracy, which is essential for scaling.
Support Experience
As with any system implementation, Tessa Stones experienced a short adjustment period while fine-tuning its workflows. What stood out most was how responsive and solution-driven the HandiFox support team proved to be.
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The proactive assistance built confidence that HandiFox would continue to evolve alongside the company’s needs — establishing a partnership founded on reliability and continuous improvement.
Outcomes at a Glance
- 80 SKUs managed across quartz, marble, and granite slabs
- 2–3 weeks to complete transition and train staff
- Duplicate records and manual errors significantly reduced
- Faster, more accurate invoicing with barcode scanning
- Real-time integration with QuickBooks Online ensures financial accuracy
Advice for Other Businesses
For companies dealing with complex inventory like slabs, lots, or other unique materials, Apratim Ray emphasizes the importance of choosing software that adapts to the business — not the other way around:
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Tessa Stones is proof that even a newly launched U.S. subsidiary can achieve big efficiency wins by investing early in the right tools. HandiFox is already powering their growth with accuracy, speed, and confidence.
